Onboarding Orientation

What is this Service?


Onboarding orientations can consist of informational workshops, presentations, and/or configuration sessions to orient new Haas Faculty, students (degree programs), and staff to the IT and technology resources available within Haas and the greater UC Berkeley campus. It supports documentation (knowledge base) instructions, web available FAQs and videos.

How I can benefit from the Service?

The service can help you educate yourself or your student constituents on the available IT resources they can make use of and which are recommended.

Why I might want the Service?

The service seeks to proactively answer common questions about IT resources at Haas for community members when they initially enter Haas. This increases productivity and reduces support requests.


How Do I Get Started?

How do I get the Service?

Contact the Technology Solutions Help Desk by email (helpdesk@haas.berkeley.edu), phone, or Service-Now web site (https://berkeley.service-now.com).

How much does the Service cost?

All consulting, negotiation, and staff time for orientation training or device configurations is free of charge. The custom development of mobile applications, video production, or customized web sites/apps may incur licensing or external developer costs.

How do I get help?

Contact the Technology Solutions Help Desk by email (helpdesk@haas.berkeley.edu), phone, or Service-Now web site (https://berkeley.service-now.com).

How do I use the Service?

Schedule an appointment with a subject matter expert by contacting the Technology Solutions Help Desk by email (helpdesk@haas.berkeley.edu), phone, or Service-Now web site (https://berkeley.service-now.com). Please plan ahead and include TS in the earliest stages of orientation planning.