Desktop Services

What is this Service?


Desktop Services includes new computer setup, software installation and computer troubleshooting for Haas faculty and staff. New computer setup configures a desktop as a standard computer with the useful Haas and Berkeley applications. Software installation adds additional software that was not installed during the new computer setup. Computer troubleshooting provides assistance to identify a resolution to a problem related to the desktop.

A new Computer Lifecycle Replacement Policy (for eligible faculty and staff) has also been introduced, to ensure that Haas-issued equipment remain up-to-date. The policy includes stipulations for equipment salvage or re-assignment. Follow the link in the section below for View the Computer Lifecycle Replacement Policy.

How I can benefit from the Service?

The service assists with needs related to a desktop including the initial set up, troubleshooting and replacement, if needed.

Why I might want the Service?

The service enables users to have a secure and standard desktop and maintain stability and security on their desktops.

View the Computer Lifecycle Replacement Policy

Follow this link

View Campus' Equipment Catalog

To see what types of equipment can be requisitioned. Link to the Campus IT Equipment Catalog


How Do I Get Started?


How do I get the Service?

Contact the Technology Solutions Help Desk by email (helpdesk@haas.berkeley.edu), phone, or Service-Now web site (https://berkeley.service-now.com).

How do I get help?

Contact the Technology Solutions Help Desk by email (helpdesk@haas.berkeley.edu), phone, or Service-Now web site (https://berkeley.service-now.com).