Drop-In / Front Desk Support

What is this Service?

Drop-In / Front Desk Support provides end-user device support during regular hours of operation of the Computer Center. The front desk is staffed with trained personnel who can address basic helpdesk needs including: install and configure software on personal laptops, map printers, reset Haas passwords, check out laptops, provide classroom assistance, check the status/enter a helpdesk request, provide laptop and mobile devise troubleshooting, assist with issues related to the lab and services, offer directions and information about Haas or campus resources, and answer any general questions.

How I can benefit from the Service?

The Haas Computer center is conveniently staffed 7 days a week with trained personnel who can assist with basic computing needs by providing services directly or by referral.

Why I might want the Service?

The services are offered any time the lab is open, in a convenient and popular space where students meet work and collaborate. The Front Desk provides drop-in technology services at a convenient location for all Haas end-users.

How Do I Get Started?

How do I get the Service?

Stop by the Computer Center’s Front desk during hours of operation.

How do I get help?

Stop by the Haas Computer Center’s Front desk, or contact the Technology Solutions Help Desk by email (helpdesk@haas.berkeley.edu), phone, or Service-Now web site (https://berkeley.service-now.com).