Application/Integration Support

What is this Service?


Application/Integration Support includes the maintenance and continuous improvement of applications used at Haas. Technology Solutions uses knowledge from the development of the application and the needs of Haas to find the core problem and resolution to both application and integration issues. In addition to maintenance, the service proactively looks for ways to reduce issues through continuous improvement. Once the service is initiated the Haas TS staff will recommend and implement solutions to resolve the application or integration issue.

How I can benefit from the Service?

The service provides support to a technology solution that can save time and resources, reduce manual work, or enhance the look and feel of an old application. Ensuring that the applications and integrations are maintained is critical to the success of the application and satisfaction of users.

Why I might want the Service?

The service resolves issues and preventively resolves issues for an application or integration. This is beneficial so the application or integration continues to function and users are able to use it to the fullest capability.


How Do I Get Started?


How do I get the Service?

Contact the Technology Solutions Help Desk by email (helpdesk@haas.berkeley.edu), phone, or Service-Now web site (https://berkeley.service-now.com).

How do I get help?

Contact the Technology Solutions Help Desk by email (helpdesk@haas.berkeley.edu), phone, or Service-Now web site (https://berkeley.service-now.com).