End-User Device Support

What is this Service?

End-User Device Support: Haas Technology Solutions provides assistance with new device set-ups and support for the following:

  • Desktops (Windows and Mac)
  • Laptops (Windows and Mac)
  • Smart Phones (Android and iOS)
  • Tablets (Android and iOS)

Support for the devices includes, but is not limited to: setting up bConnected, printing, storage, email, calendar, contacts, and installing software. Support includes attempting to resolve issues with end-user devices that are not working as originally planned (i.e. OS issues or memory issues).

How I can benefit from the Service?

This provides assistance for setting up bConnected, printing, and shared storage services on your device(s), along with some standard software installations/configurations (software.berkeley.edu). If you have a laptop, desktop, or tablet that is not working properly, you should also use this service to resolve your issues.

Why I might want the Service?

Setting up your printing, shared storage, email, calendar and contacts on your mobile device(s) will be an integral part of your academic experience here at Haas. You might also want this service if you have purchased a new desktop/laptop and would like assistance installing the Microsoft Office Suite, along with other standard software installations (http://software.berkeley.edu).

How Do I Get Started?

How do I get the Service?

Simply approach our Haas Computing Center’s Front Desk, located on the 3rd floor (S300) across the Economics Library, and one of our Lab Technicians will be more than happy to assist you. Or, you may also email helpdesk@haas.berkeley.edu.