Telecom & Billing Problem Resolution

What is this Service?


Telecom & Billing Problem Resolution is the management of Bear Buy requests and purchases. The service includes working with Central Campus and CSS to ensure accurate billing of telecom services. The service provides forecasting, consulting, negotiation, procurement, and distribution of telecom equipment purchases supporting research, teaching.

How I can benefit from the Service?

The service can help to quickly identify issues with telecom billing along with avoiding duplication of payments and equipment.

Why I might want the Service?

The service provides quality assurance of telecom bills to make sure customers are only paying for what they use.


How Do I Get Started?


How do I get the Service?

Contact the Technology Solutions Help Desk by email (helpdesk@haas.berkeley.edu), phone, or Service-Now web site (https://berkeley.service-now.com).

How do I get help?

Contact the Technology Solutions Help Desk by email (helpdesk@haas.berkeley.edu), phone, or Service-Now web site (https://berkeley.service-now.com).